How to overcome change management flaws
Kathy Gibson reports from SMEXA 2014 – There is a critical weak point in organisational change management. Change management is a powerful tool to get an organisation from one state to another – but many projects fail. In fact as many as 70% of change...Does change management need to change?
Kathy Gibson reports from SMEXA 2014 – Too often companies consider change management for the right reasons but implement it incorrectly. Typically, organisations want to consider change management because an auditor gives them a qualified audit report; because...The business of change within IT
Kathy Gibson reports from SMEXA 2014 – IT is seeing massive changes – but the reason is because consumer expectations are changing. NetIQ’s Connie Grobler points out that too often IT is unable to meet consumer needs, so users simply go out and rent services on...Service drives efficient delivery
Kathy Gibson reports from SMEXA 2014 – The IT services landscape has changed over the last years, and service is now arguably more important than the simple delivery of services. Stephen Mann of ServiceNow points out that IT shouldn’t be seen as a cost, but as...Make sure IT works as an enabler
Kathy Gibson reports from SMEXA 2014 – The buzzword today is about using IT to enable change, but there’s a lot to be done to make sure it works. Richard Cascarino, from IT auditing company Richard Cascarino and Associates, quotes GM’s Jack Welch that IT has...