Nigeria needs formal contact centre body

Christopher Bell, Interactive Intelligence’s channel manager for Africa, has called for the creation of a call centre association for Nigeria and other African countries as a way of promoting a standard for call centres. He points out that such associations have...

Google Play infested with malware

According to security experts, Google Play has become infested with trojanised versions of the most popular apps, where malware lies in wait to steal user information, money and data. A new report from Trend Micro’s states that more than 77% of the top 50 apps on the...

DRC, BankservAfrica partner to use Tango

BankservAfrica partnered with Lusis Payments to provide Tango, a payment switching and processing software solution, in South Africa and across the African continent. BankservAfrica’s interoperable switching platform has successfully been running on Tango software...

Flexible working suits business consumers

Gartner says that IT leaders have a significant opportunity to contribute to the business by creating a more flexible work environment that accommodates the needs of the business consumer. “Starting with the rise of PCs and the internet era, users have a greater...

Experian, VisualDNA open up financial access

Wider access to financial services in emerging markets is to be made possible by a new initiative between VisualDNA and Experian. Experian, the global information services company, is working with VisualDNA, the leading provider of psychometric testing for the credit...

Cognisant computing to drive consumer IT

Cognisant computing – the next phase of the personal cloud movement – will become one of the strongest forces in consumer-focused IT, according to Gartner.It will have an immense impact across a range of industries, including mobile devices, mobile apps,...