Watson, Genesys grow customer experience
IBM and Genesys have announced a partnership that will transform how organisations of all sizes differentiate their customer experience.This will be doe by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing...Cybercriminals active in cloud storage
Although cloud-based file storage services have long been popular among Internet users, the indisputable convenience of such services is to some extent offset by a number of risks. Using cloud technologies for purposes other than those for which they were designed can...Intel expands She Will Connect programme
Intel has announced a national campaign to acquire partners to drive its She Will Connect programme further into South Africa.Currently the partners consist of Siyafunda, SAWEN, World Vision and SchoolNet. UNESCO will coming on board in line with its global memorandum...Sci-fi is coming to the workplace
Four out of five employees agree that the workplace will be transformed by 2036, using technology and processes that do not even exist today. That insight comes from a Coleman-Parkes research report commissioned by Ricoh Europe. “Unsurprisingly people believe they...Legalise software to avoid security threats
Computer users cite the risk of security threats from malware as the top reason not to use unlicensed software. Among their specific concerns are intrusions by hackers and loss of data. Yet a striking 34% of the software installed on personal computers in South Africa...