Investment in digital engagement is key
Organisations that don’t embrace digital customer engagement channels – that’s Web chat, social media, SMS, smartphones and mobile applications, and even video – as part of their engagement strategies are likely to see their customers jump ship to competitors...Digital leak is largest, most damaging
Al Jazeera is publishing details from hundreds of secret intelligence documents that it gained access to through what it describes as a “digital leak”. No further details have been forthcoming on how or where the leak occurred, although the DA has called on the...SMEs wake up to the benefits of cloud
At a time when technology tools ranging from e-mail to social media are becoming more complex rather than simpler, many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change. Just how well they are coping and what mechanisms they use...OUTA calls for Premier to scrap e-tolls
The Opposition to Urban Tolling Alliance (OUTA) has once again called for the scrapping of e-tolls. Following Gauteng Premier David Makhura’s state of the province speech yesterday, the organisation has praised his openness about the issue but says citizens want a...Partnership boosts UCT health research
The University of Cape Town (UCT) and The Centre for Drug Research and Development (CDRD) in Canada have signed an international affiliation agreement which will enable UCT’s Drug Discovery and Development Centre (H3-D) to collaboratively advance, translate and...