Secrets of good customer service

Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...

Enterprise mobility in the real world

Kathy Gibson at Saphila 2014 – Mobility has come of age and organisations around the world have recognised the importance of giving their people access to corporate applications and data wherever they are, in a format that makes sense for the environment. As the...

Accra has highest growth potential in Africa

Accra, the capital of Ghana, is the African city with the highest potential for inclusive growth, according to the 2014 MasterCard African Cities Growth Index (ACGI).This is the second consecutive year that Accra has taken the top spot on the Index. Launched in 2013,...

Prepare for workplace security breaches

Increasing adoption of a more mobile, social, data-driven and consumer-like workplace is causing the breakdown of traditional security models and strategies, according to Gartner. Gartner predicts that by 2018, 25% of large organisations will have an explicit strategy...

Ronaldo top of the ‘Red Card Club’

According to research from Intel Security’s McAfee, cybercriminals are most likely to use Portugal’s Cristiano Ronaldo to lure visitors to Web pages designed to infect them with malware. The McAfee “Red Card Club” showcases the top 11 Brazil-bound players whose Web...

Microsoft launches SQL Server 2014, BI tools

The mining of big data to extract valuable business insights is touted to become one of the most sought-after services of 2014 and beyond, as it allows businesses to optimise their operations. Microsoft now offers companies the software tools they need to help them...