New payment methods fail to launch
After several years of growth in the use of emerging payment methods like prepaid cards and mobile payments, a new IDC Financial Insights survey saw a small decline in online bill payment as well as both network-branded and store-branded gift cards. Mobile payments...Genesys boosts cloud portfolio with OVM buy
Customer experience and contact centre solutions provider Genesys has acquired OVM Solutions. The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective...Revenue up for Software AG’s BPE
Software AG has reported continued positive performance in the first quarter of 2014 for its largest business line, Business Process Excellence (BPE), with a growth of 11% at constant currency, and growth expected to continue for the rest of the year. Karl-Heinz...Oliver Fortuin heads to BT
IBM and HP veteran Oliver Fortuin has taken up the reins at BT, heading its operations in sub-Saharan Africa. Fortuin will be in charge of growing BT’s business and leading the regional management team. Best known as country manager of both HP and IBM, and a long-time...Smartphone sales beat expectations
The worldwide smartphone market began the year with an expected retrenchment from holiday quarter shipment volumes, but still posted a year-over-year increase in the first quarter of 2014 (1Q14). According to the International Data Corporation (IDC) Worldwide...