Customer experience key focus for CIOs

With consumers engaging more directly with businesses through mobile and social media, more than 60% of chief information officers (CIOs) will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released...

Huge growth for regional tablet shipments

Shipments of PC tablets into the Middle East and Africa (MEA) expanded 111% year-on-year in the final quarter of 2013, according to the latest results released by International Data Corporation (IDC), with the overall MEA tablet market reaching a total of 3,45-million...

MEA infrastructure spend to reach $3,47bn

IT infrastructure spending, comprising storage, server and enterprise networking equipment, in the Middle East and Africa (MEA) is forecast to reach $3,47-billion, a 4,1% increase from 2013, according to Gartner. “CIOs in the Gulf are beginning to prepare their...

How to retain top talent

One of the most urgent issues for organisations in 2014 will be how leaders can effectively target, nurture and advance top talent in their organisations – and there is a new emphasis on the demand for the right kind of talent. In a recent article by Sylvia Ann...

SA must work to retain retail leadership

Rwanda, Nigeria, Namibia, Tanzania and Gabon occupy the top five places of the inaugural AT Kearney African Retail Development Index (ARDI). South Africa ranks seventh due to the developed nature of its retail market. The new study by AT Kearney is designed to help...

Uphill battle for chief customer officers

At least 47% of chief customer officers (CCOs), identified by Forrester in its eighth annual CCO evaluation, work at firms with $1-billion or more in annual revenue. In addition, 31% of these large firms are S&P 500 companies, which means that more than 6% of...