Amazon tops in customer experience
Amazon.com has secured the top spot in Forrester’s annual Customer Experience Index (CXi), which measures and ranks the customer experience of 175 large US brands, based on a survey of 7 500 US consumers. Amazon (specifically as a consumer electronics...CMOs set to increase B2B marketing
B2B marketing executives expect budgets to increase by 6% on average in 2014, with a total of 32% of recent Forrester/BMA joint survey respondents expecting some budget increase in the next year. But, despite this cautious optimism, notes Forrester VP and principal...Hitachi and SAP expand relationship
Hitachi Data Systems Corporation (HDS) and SAP have announced an expansion of their worldwide alliance by signing a global original equipment manufacturer (global OEM) agreement that introduces plans to include SAP HANA delivered by HDS. The collaboration focuses on...New voice plan from Telkom Business Mobile
Telkom Business Mobile has launched the Smart One-Rate TopUp voice plan, which it says is a competitive and cost-efficient package that offers a single, flat rate for mobile. Megan Nicholas, Managing Executive for Mobile Solutions at Telkom Business, says: “Customers...SA stands to gain from IoE
The Internet of Everything (IoE) could generate R152,58-billion ($14,3-billion) in value for South Africa’s public sector over the next decade, according to a new study released by Cisco. The IoE can help the South African government create value by saving money,...