Sage Pastel strikes gold
Sage Pastel is now officially the EMEA region’s best help desk after scooping up a gold medal at the Contact Centre Best Practices Conference & Awards in Vienna last week. It also won a silver medal for Best Community Spirit. The awards saw more than 1 500 entries...USAASA under investigation
Just days after the sacking of Dina Pule and the appointment of Yunus Carrim as communications minister, the ministry has been forced to open an independent investigation into one of its key agencies. In a statement yesterday, the Ministry of Communications says it...Mobile rebels find a cause
New research commissioned by VMware indicates that one in three European office workers would consider leaving their jobs if they were not allowed to use their own mobile devices for work. Highlighting the pressure organisations are now facing when it comes to BYOD...US govt cloud spend on the increase
IDC Government Insights has announced a first of its kind forecast that examines how the US Federal government is spending part of its IT budget on cloud-based solutions. According to the new report, Perspective: Growth and Slight Contraction – Government Cloud...New domains enter the home straight
The first group of Internet Registries and Registrars has signed new agreements with ICANN at its 47th public meeting in Durban, bringing new generic Top-Level Domains (gTLDs) into the home stretch of going live online. “This is a huge accomplishment,” says Fadi...