Service sucks, say customers
Customers experience continued frustrations with companies’ customer service, so much so that more than four in 10 (46%) say they do not experience issue resolution when contacting customer care. This is one of the findings of a new survey by Aspect Software,...Post Office gets to grips with backlog
The South African Post Office has reduced the mail backlog − which has resulted in a revenue loss of R97-million and R6-million in overtime − and anticipates clearing the remainder of the backlog within a few working days. “The organisation has been working tirelessly...Spammers back to work in February
After a lull of several months, spammers stepped up their activity in February. According to Kaspersky Lab data, the proportion of spam in e-mail traffic grew by nearly 13 percentage points and averaged 71% for the month, higher than the average for January and the...Zen, Xpanse partner on SA job creation
Zen Technologies and Xpanse Investments have committed to explore a joint venture to establish production and R&D facilities in South Africa. Zen Technologies is listed on the Bombay Stock Exchange (BSE) and is a pioneer in the design, development and manufacture...Vodacom debuts 2c voice rate
Vodacom prepaid customers are set to pay a flat call rate of 2c per second on the new Anytime Per Second price plan, available from 26 March 2013. Vodacom’s latest offer is a simple flat rate plan offering anytime calling to any network across South Africa. By...