Firms miss on customer interaction

Worldwide, companies wish to improve their interaction with customers, but many are at a loss about how to do it. Oracle has announced the results of its Global Insights on Succeeding in the Customer Experience Era report, a global survey of 1 342 senior-level...

Hybrid apps come of age

With enterprises under extreme pressure from management and employees to develop and deploy mobile applications to accommodate mobile work styles and increase customer engagement, Gartner predicts that more than 50% of mobile apps deployed by 2016 will be hybrid. ...

Modest growth for retail banking spend

Retail banks across the globe will see IT spending grow 3,4%, reaching $118,6-billion in 2013, as CIOs focus on customer satisfaction and revenue growth. This is according to global industry analysts Ovum, which finds that European banks are lagging behind their North...

Twitter resets hacked passwords

Twitter has reset passwords and revoked session tokens for the approximately 250 000 users thought to have been compromised by the latest security breach. “This week, we detected unusual access patterns that led to us identifying unauthorised access attempts to...

Hoffman report clears MTN

 An internal enquiry, the Hoffman Committee, has cleared MTN of wrongdoing in the ongoing Turkcell case. This is according to a statement issued by MTN on Friday. In February last year, Turkcell Iletisim Hizmetleri (Turkcell) and its subsidiary, East Asian Consortium...

Google privacy case gathers steam

More than a hundred people have contacted the law firm that has launched a landmark privacy case against Google, declaring their wish to join the action in the English courts after the Internet giant circumvented the security settings on Apple’s Safari browser...