Hosting is the contact centre norm
Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and they expect that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions. ...Migrating to the cloud
“When approaching the subject of the cloud, there is a choice between being strongly positive or enthusiastic. The wave in favour of the cloud is so strong that views which attempt to even mildly address the need or even the relevance of the cloud could make you look...Three steps to enterprise cloud migration
Cloud computing offers significant benefits to enterprises, and many are starting to factor it into their long-term planning. First, however, they need to understand the pros and cons of cloud – and how to make the move. “Cloud offers enterprises the benefits of...The future of the DBA in cloud computing
One of the many areas where services are beginning to move towards the cloud is in the database, as cloud providers, either public or private, can remove many of the time consuming tasks around installing, configuring and provisioning the database. These roles are...IT departments are taking strain
When asking call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on...