SA’s data centres are in development
Data centres have for years been known to be excessive consumers of power, consuming up to 3% of all global electricity production, and roughly ten times more per square metre than the average office. Previously, energy efficiency wouldn’t necessarily be at the top of...Machines as contact centre agents
Artificial Intelligence is not yet a reality. But very smart computers are. They’re poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn’t make mistakes, it can’t get tired and slack off, it won’t lack motivation, and it doesn’t hurt...Avaya upgrades RCOM’s call centre
Reliance Communications (RCOM), India’s fully-integrated telecommunications service provider, today entered into a multi-year, multi-million dollar mega-agreement with Avaya to transform its call centre operations. With more than 110-million customers, Reliance...How to choose an agent desktop
Today’s contact centre agents deal with a large number of cutting-edge technologies, which are moving forward in leaps and bounds. Thanks to the powerful solutions now available, business can be conducted faster pushing the number of transactions being processed...Why small contact centres need cloud
Cloud technology holds just as much, if not more, power for small businesses and their call centres as it does for large ones, says Jed Hewson, director at cloud contact centre technology provider, 1Stream. “A lot of people think that cloud technology is best suited...