Immigration laws hinder offshore investment
In order for the South African economy to grow and provide sustainable employment, there has to be an increase in offshore investment into the country. This, however, is dependent on a review of the new immigration laws as they are effectively hindering the process of...The hidden benefits of managed services
Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so, says Louise van Zyl, manager, Technical Centre at Jasco Enterprise. However, as contact centre managers look to add more communication channels,...Red Hat implements Genesys solution
Genesys, a leading provider of customer experience and contact centre solutions, announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, the leading provider of open source solutions, to help transform its customer...Assessing a contact centre recovery site
Contact or call centres have become vital sales and support hubs for many companies, which mean that a recovery plan forms a vital component of their business continuity strategies. But an effective disaster recovery site for a contact centre must meet certain...No contact centre is an island
The contact centre of today is made up of various communication and management solutions. Despite this inherent complexity, it’s essential that the contact centre does not stand isolated as a silo within the business, says Jeff Bowyer, sales and marketing manager at...