Avaya named leader by Gartner
Avaya has announced that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure for 14 years in a row. With this year’s release of the Gartner Magic Quadrant for Contact Centre...English proficiency boosts SA call centres
Major companies are increasingly looking to outsource their call centres to South Africa, with the country’s English premium voice quality being highlighted as one of the major drawing cards. This is according to Andrew van Niekerk, a director of Teleforge...Top 10 contact centre strategies
The right staff and tools are key to contact centre success, says Martina Knappe, head of EMEA Marketing at Interactive Intelligence. With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to...1Stream releases white paper on call centres
Hosted call centre technology provider 1Stream has today released a white paper highlighting three tools that they believe will be crucial for next-generation contact centres. “Call centres aren’t just there to field as many calls as possible every day, they are...Boost debt collection with list management
Reuters has reported that household debt grew at its fastest pace since early 2008 in the fourth quarter of 2012, a possible sign that the painful process of paring back borrowing in the aftermath of the financial crisis may have run its course. While not all consumer...