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Welcome to the age of the customer

by Allan Davison | Oct 5, 2014 | Customer Relationship Management Trends, Technology Areas

The nature of today’s business environment means that nearly every customer experience is fuelled by technology. More than ever before it’s become imperative for business to leverage a combination of people, processes and technology to create meaningful customer...

Why e-mail campaigns pay off

by Allan Davison | Sep 30, 2014 | Customer Relationship Management Trends, Technology Areas

In this age of realtime advertising – such as the cookie brand Oreo’s now legendary live tweet during the broadcast of the American SuperBowl earlier this year – as well as interactive, online video ads, a far more humble medium continues to remain popular as a...

Effective marketing is as simple as EMM

by Allan Davison | Sep 26, 2014 | Customer Relationship Management Trends, Technology Areas

Effective marketing is becoming more and more of a challenge these days, because the customer is well-informed, interacts through multiple channels, uses their peers as a primary information source and wants the best customer experience possible. Gerald Naidoo, CEO of...

Sales is a numbers game

by Allan Davison | Sep 8, 2014 | Customer Relationship Management Trends, Technology Areas

Telesales staff have one of the toughest assignments in the sales department. They call many people on a daily basis, and more often than not, get abused for their trouble. Why do they do it? Because it works. So says Louise Robinson, sales director of CG Consulting,...

VC analysis improves customer service

by Allan Davison | Sep 3, 2014 | Customer Relationship Management Trends, Technology Areas

Vivotek, locally distributed through Westcon Security Solutions, has released its first video content analysis (VCA) application package, following the debut of the Vivotek Application Development Platform (VADP), an open platform that integrates video analytic within...

Improved customer experience grows profits

by Allan Davison | Aug 29, 2014 | Customer Relationship Management Trends, Technology Areas

Just like the Internet has revolutionised the way in which consumers make purchases, it is also changing the way in which business-to-business (B2B) buying is conducted. As this process takes hold, those organisations which invest in delivering a superior consumer...
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