2013 was the year of the digital customer
2013 was another banner year for self-service in South Africa, says Kevin Meltzer of EOH Digital. We have seen the online market grow in leaps and bounds, with more and more people using their tablets, smartphones and PCs to do everyday transactions rather than...GPS advancement key to personal safety
Since the commercial introduction of the global positioning system (GPS) over 20 years ago, the technology has dropped significantly in price, while improving in quality. And as satellite mapping and computer imagery continue to advance, so will the capabilities and...Five consumer growth trends for 2014
It would be nice for any business to be able to know market trends before they happen and plan accordingly. Unfortunately, no one can see the future, says Aneesh Reddy, co-founder and CEO, Capillary Technologies. But don’t worry: some market trends are unmistakable....Repair, replace or refund defective goods
With Christmas coming up, consumers will be shopping up a storm for their loved ones. But what are your rights when you find that the tablet, earrings or toy you bought doesn’t even last six months? Consumer Goods and Services Ombudsman, Advocate Neville Melville says...Consumers shape the future of television
Connectivity and convergence are increasingly becoming a core part of consumer’s day-to-day lives, with television just one such example where consumer need and demand is beginning to shape how these devices are used. According to Lance Berger, head of Product...