Workforce management boosts multi-skilling
Multi-skilling has been a hot topic within the contact centre space for some time, as these environments are becoming increasingly complex by handling multi-lingual calls and supporting diverse clients, products, or services. Efficient workforce management dictates...Document management is make-or-break
Ukuvuma Solutions, an established South African ICT solutions and support provider for the engineering, mining and construction market, says effective document management within project-driven engineering industries can make all the difference – and having the correct...Print management solutions unlock value
In the modern office environment, companies are constantly seeking ways to improve their proficiency and minimise their expenses. Inefficient printing practices have been identified as an important factor of stifled productivity during the work day, as well as a main...Sondéla Nature Reserve grows with Itec
Sondéla Nature Reserve has relied on Itec Pretoria East to keep its print infrastructure running for more than 20 years, thanks to the office automation company’s ability to provide it with flexible financing options as well as excellent support and service despite...