Customer service in 2014
Ask people about the state of customer service, and there is a good chance that they will be able to tell you about at least five stories of terrible experiences – and not many positive ones, says Aki Kalliatakis – Leadership LaunchPad. In a recent survey of more than...Managing workers’ career aspirations
Not many people look forward to returning to work in a new year after a long festive holiday. To trading swimsuits for corporate suits, deck chairs for desk chairs, cocktails for coffee and sunscreen for a computer screen. To numb the pain, many come armed with New...The value of mentorship in SA
The value of having access to someone to discuss issues with, to lean on for moral support or for well-timed advice based on their proven track record (particularly in business) cannot be overemphasised. Experts in the wellness industry believe that the role that this...Use Valentine’s Day to grow team spirit
Valentine’s Day is a day aimed at allowing people to share their love and admirations for one another. However, while there are certain behaviours that are simply not appropriate for the workplace, employers need to take into consideration how their employees may...Good managers have been there, done that
A story is always best told by someone who experienced it firsthand. Second-hand stories simply do not have the same credibility. The same is true of management: it is far easier to follow instructions and take guidance from a person who once did what you are now...