Jasco announces DataVoice Libra v8.0
Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates....Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...14 tips to make web chat work
We have seen web chat really starting to take hold in the contact centre – and not just for the younger generation. Peter Flanagan, Genesys regional director: Southern & Eastern Africa, gives 14 top tips to implement a successful web chat policy. These tips were...Leveraging the value of UC&C solutions
Unified communications and collaboration (UC&C) has become an increasingly popular solution, particularly for organisations with remote branches or a large number of mobile workers, says Zubair Loonat, Huawei Enterprise product manager at Drive Control...Mitel positioned in Visionaries Quadrant
Mitel, a global leader in business communications, has announced it has been positioned by Gartner in the Visionaries quadrant of the latest Magic Quadrant for unified communications as a service (UCaaS). This comes just weeks after Mitel emerged as a Leader in the...