Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...Keeping up with connected customers
At this late stage in our technological evolution we are facing yet another digital divide – this time between consumers and the companies that supposedly serve their interests. And it’s time the latter caught up, says Suren Govender, MD: Analytics at Accenture...Riverbed delivers Azure-certified solution
Riverbed Technology, the leader in application performance infrastructure, has announced another product from the Riverbed Application Performance Platform is now Microsoft Azure Certified. Now, customers can deploy Microsoft Azure Certified Riverbed SteelApp Traffic...Dell improves security portfolio
Dell recently announced product integrations and innovations within its security portfolio that provide organisations with a high level of protection, and turn security into a business enabler. Network security, identity and access management and governance, mobile...Oxford releases thesaurus app
Paragon Software Group, a leading multi-platform dictionary applications developer for mobiles, tablets and PCs, announces the release of the new Oxford Learner’s Thesaurus app for iPhone and iPad users. The app helps with understanding the differences between...