Remote infrastructure management
For many South African firms, making the giant leap to a fully-hosted, fully-outsourced cloud environment is still a daunting idea. Compared with their peers in the US or Europe, local organisations are subject to generally poorer connectivity, longer asset renewal...Six customer service mistakes
Customer experience management (CEM) is a strategic process that companies should implement across the entire organisation to look after their customers. CEO of Smoke Customer Care Solutions Andrew Cook highlights some of the worst customer service mistakes companies...Sophos acquisition grows security
Sophos has announced that it has acquired cloud-based security firm Mojave Networks. This acquisition will strengthen Sophos cloud-managed and appliance-based security solutions. Mojave will add a rich cloud-based web security solution to Sophos Cloud, the company’s...Fujitsu launches Storage ETERNUS CD10000
As organisations continue to grapple with the problem of how to leverage Big Data as they cross the Petabyte divide, Fujitsu today introduces the world’s first storage system designed to grow as big and last as long as the online data it hosts.By creating a storage...Business continuity planning essential
Business continuity planning – how to carry on operating even after a disaster – is still often thought of an expensive exercise that only large corporates can afford, says Warren Olivier of Veeam. “But it’s now easier than ever before, and affordable for...