ITIL still going strong after 25 years
In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in its 25th year, local industries are still keen (if not more so), to...Eaton achieves VCE certification
Power management company Eaton recently announced that its integrated power management solutions suite is now certified as Vblock Ready through the VCE Technology Alliance Partner (TAP) program. Eaton can now deliver advanced power monitoring, management and control...Companies should leverage speech analytics
Speech analytics delivers priceless customer information. The technology has been around for some time, yet is now gaining greater status in the contact centre due to smarter apps being developed in response to other current and major IT trends, in particular big...DCC offers Dell Venue 8 tablet
Mobility is fuelling the uptake of tablets in the consumer market, allowing users to work and play on the move. Accessing the Internet, downloading applications, monitoring social media platforms and more is easily done on these devices at any time. Distributor Drive...Navomax, SAP sign agreement
Navomax has announced an agreement with SAP Africa to provide managed cloud services for SAP software solutions. Through this agreement, Navomax has become the first official provider of managed cloud as a service for the SAP HANA platform in Africa. The database and...