MDM grows amidst data protection worries
Demand for intelligent mobile device management (MDM) solutions in South Africa is increasing steadily as companies strive to empower their mobile ambitions more strategically and securely. Securicom, a managed IT security services vendor, has seen an impressive 20%...Resolutions trump answers in customer care
There is a big difference between answers and resolutions, especially when it comes to customer support. Is serving up pages upon pages of search results on a web page for your customer or agents to scroll through really providing an answer? Sometimes an answer isn’t...Netology implements Marval MSM solution
Netology is a South African company with a core focus on outsourced network support, specialising in networking and related services. As a result, effective customer service is critical to their business. More effective IT service management (ITSM) processes and tools...Dell offers new storage array series
Dell has announced it will bring its high-end storage capabilities to mid-sized deployments with the creation of a new series of full-featured, enterprise storage arrays. Dell also shared details of its growing software-defined storage (SDS) ecosystem and plans to...Load shedding threatens economic viability
Expected load shedding is set to cause chaos by disrupting productivity in the South African economy. Itec believes that cloud and energy back-up solutions will provide businesses with a lifeline. Eskom has already warned that should energy consumption not be reduced,...