Pamoja promotes server hosting in the cloud
Scalability, flexibility, security and cost saving are just some of the benefits associated with a move from traditional on-premise servers to a cloud-based environment – and the business case for initiating the process is clear and strong. This is the view of...Local businesses to see greater cloud cover
South Africa’s cloud services space has reached a new level. A reduction in the cost of data and reliability of data on fixed line and wireless media has driven more widespread utilisation of cloud services. Technology experts now believe the market has arrived at a...Two-factor authentication is a must
The repercussions of an online attack could be detrimental to a business, with both financial as well as reputation loss at stake, says Carey van Vlaanderen, CEO of ESET. With BYOD, mobility and cloud software becoming a standard for many companies, security should be...Trend Micro launches attack info hub
Cybercriminals are becoming more aggressive and are diving deeper into victims’ networks to steal sensitive information. As targeted attacks continue to gain momentum, permeate the Internet and strike without warning, Trend Micro Incorporated, a global developer of...Can you trust post-call surveys?
Post-call surveys are an essential part of the call centre manager’s toolkit – but, asks Bruce von Maltitz of 1Stream, can companies trust what the surveys are telling them? “Based on after-call surveys, many companies are far too complacent about how well...