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Top 10 contact centre strategies

by Allan Davison | May 23, 2014 | Contact Centres Trends, Technology Areas

The right staff and tools are key to contact centre success, says Martina Knappe, head of EMEA Marketing at Interactive Intelligence. With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to...

FortiGate launches new next-gen firewall

by Allan Davison | May 23, 2014 | Security, Technology Areas

Adding to its already impressive lineup of high-performance enterprise firewalls, Fortinet – a global leader in high-performance network security – launched its new high-performance next-generation firewall destined to disrupt the security market. The...

Sophos Cloud promotes user-based approach

by Allan Davison | May 23, 2014 | Security, Technology Areas

Sophos has announced the latest version of Sophos Cloud, the company’s cloud-based solution for small- and mid-sized organisations wanting a simpler approach to IT security. The new version of Sophos Cloud manages Windows, Mac and mobile devices from a single console....

Sisonke uses Xerox digital colour presses

by Allan Davison | May 23, 2014 | Office Equipment, Technology Areas

Litho, Web and digital printing company Sisonke Printers and Signage Company has bought several production digital colour presses from Bytes Document Solutions, the authorised Xerox distributor in 26 sub-Saharan countries. These include two Xerox 1000’s, a Xerox iGen...

Riverbed renames products

by Allan Davison | May 23, 2014 | Enterprise Business, Technology Areas

Riverbed Technology, the leader in application performance infrastructure, has introduced new product names that better describe what each product does and reflect how together they deliver unique strategic value as part of an integrated solution, the Riverbed...

Video conferencing could overtake e-mail

by Allan Davison | May 23, 2014 | Enterprise Business Trends, Technology Areas

There is a very good chance that the world is about to experience a mini-revolution in the video technology marketplace –an advancement in transforming an already amazing collaboration tool into something far more beneficial to businesses, says Nicolette Kruger,...
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