1Stream introduces WebRTC
Hosted call centre technology provider 1Stream says the advent of Web Real-Time Communication (WebRTC) is a disruptive technology that will make the rollout of new call centre services even faster – and provide easy new ways for customers to call in. “This is...More SMEs moving servers off-site
Rising electricity costs and the uncertain reliability of the power supply are two key factors that are driving a growing trend among small and medium-sized businesses to move their servers out of their premises into dedicated, shared data centres. That’s according to...SA retailers adopt omni-channel approach
In order to succeed in the increasingly competitive e-commerce environment brands need to ensure that they have effectively adopted all components of the interactive shopping journey, both online and in-store, to deliver consistently across multiple platforms and...Social media and the conversation centre
Social media blunders strike fear into the heart of any marketing manager. In the case of First National Bank, a distasteful response to a harmless query caused outrage on social media and left an unsightly blemish on the company’s otherwise polished social media...Service management goes open source
OSCOSM, launched in 2013, has partnered with publicly listed German-based company, OTRS AG, the world’s leading provider of open source help desk software, which includes OTRS Help Desk and ITSM suite, OTRS ITSM. OSCOSM, a company that consults and specialises...