Avaya upgrades RCOM’s call centre
Reliance Communications (RCOM), India’s fully-integrated telecommunications service provider, today entered into a multi-year, multi-million dollar mega-agreement with Avaya to transform its call centre operations. With more than 110-million customers, Reliance...Five reasons you can’t ignore SDN
Software-defined networking (SDN) is set to be one of the most disruptive developments in IT, yet most businesses lack awareness as to its implications. Shiraaz Singh, head of Networking Solutions at Aptronics, believes this needs to change. Forget cloud, big data and...M-Net studios use solution from Jasco
M-Net, South Africa’s first private subscription television service, currently boasts an array of general entertainment and niche channels and broadcasts to 41 countries across Africa. When storage allocation became an issue with the system currently in use, M-Net...CA solution included in SAP offering
CA Technologies has announced that its customer experience monitoring technology has been added as part of the SAP Extended Diagnostics application by CA. With the inclusion of these capabilities, the SAP solution now combines deep diagnostics with customer experience...A new approach to processing systems
Data analytics are driving enterprise growth, but sifting through vast amounts of unstructured data calls for an advanced server technology. Business Connexion’s Sakkie Burger and Kamal Ravjee discuss how an innovative systems model can transform data centre...