PCC leads to effective CRM
If users still wait for customers to call them, their contact centre strategy is about to become outdated, says Deon Scheepers, strategic consultant EMEA Interactive Intelligence. Simply waiting for calls to come in, or worse – making outbound sales calls scripted to...Gartner recognises Teradata as market leader
Teradata has announced it has again been placed in the Leaders quadrant of the newest Gartner Integrated Marketing Management (IMM) Magic Quadrant report. The report was published by Kimberly Collins, research VP, and Adam Sarner, research director, CRM, at Gartner,...Charge Windows apps straight to a phone
Want to buy Windows Phone apps and games but don’t have a credit card? Or just don’t feel like the hassle of typing in card details? As a Windows Phone Vodacom user, contract or prepaid, life has just became a whole lot easier. Since June, users have been able to buy...AWM360 offers Kaba’s B-eco solution
AWM360 Data Systems has announced the availability of the Kaba B-eco universal data collection terminal for time and attendance and shop floor data applications. AWM360 is focused on emerging and established businesses that require service and support in order to...Clickatell announces Mobile Touch Awards
Clickatell has announced the call for submissions for their second annual Mobile Touch Awards. The awards will honour the innovative use of texting to build close customer connections, develop effective internal communications and improve global safety and security....