WiFi will be the next corporate must-have
WiFi is not new. Although it’s hard to track its origins, it’s safe to say WiFi was being used on a large scale for the first time in the late 1990s, which probably qualifies it as being prehistoric in tech terms. But there has been renewed interest in the technology...Cleansing big data stores
Data storage has quickly moved from gigabytes to terabytes, petabytes, exabytes and even zettabytes in some industries. The need is greater than ever before to collect, cleanse, correlate and analyse large stores of data, says Johan Jurd, MD of InfoBuild, a...DiData forum to focus on contact centre
The contact centre has been in constant evolution since the 1990s, with some experts stating that it will be irrelevant in 2020. The current stage of evolution is the proliferation of channels, where a number of different channels are being used to interact with...Data virtualisation is about business
Data virtualisation is not about IT – it’s about giving decision-makers immediate access to all the relevant information and only the relevant information, says Chris O’Connell, MD at BITanium. Information has become the strategic business advantage; hence how...New appointment at Aspect Software
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell...