Blended diallers drive efficiencies
Contact centres, especially outsourced ones that provide services to a multitude of customers, face the challenge of balancing resources and technology between the two main types of service – inbound and outbound, says Marco van Biljoen, executive head: Gauteng and...CRS Technologies turns 30
South Africa’s CRS Technologies has, this week, celebrated its third decade of unrivalled service to the high-growth domestic human capital management and payroll markets. The company has since its inception in 1985 successfully applied its experience, knowledge and...Microsoft debuts new business solutions
Microsoft on Monday announced the availability of new products and services designed to enable people and organisations to put data to work, driving better results for business of all sizes. The announcements were made at Convergence 2015, Microsoft’s annual...Microsoft Dynamics AX 2012 R3 preview
In this era of the customer – where technology has transformed the social fabric of how we engage, connect and interact with one another – it is critical for businesses to gain insight into their customers’ needs in order to deliver experiences that build lasting...Dac to feature at Microsoft reIMAGINE
National services and solutions provider Dac Systems has confirmed its sponsorship of Microsoft reIMAGINE 2015, a networking session organised by the software giant to showcase and detail Microsoft Dynamics solutions. Dac Systems is a Microsoft technology specialist...