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Video-based customer service

by Allan Davison | Sep 13, 2013 | Contact Centres Trends, Technology Areas

Video-based customer service is a key growth area. Think about the new Google+ platform – how it is designed to allow us to use easy, Google+ spontaneous video chat to strike up conversations with others, says Peter Flanagan, Genesys regional director: Southern &...

Deadline for employment equity returns looms

by Allan Davison | Sep 12, 2013 | Human Resources & Payroll, Technology Areas

All designated employers who employ 50 or more employees or whose turnover value exceeds the annual thresholds must submit Employment Equity reports this year. Employers may deliver printed reports to their nearest Labour Centre before 01 October 2013. Manual...

IPv6 – the Internet protocol with a twist

by Allan Davison | Sep 12, 2013 | Technology Areas, Telecommunications Trends

The adoption and overall success of a new global technology are often driven by a number of factors such as user acceptance, infrastructure readiness or even accessibility, says Dean Young, senior sales Consultant Telecommunications at T-Systems in South Africa....

TAKEALOT.com launches stationery section

by Allan Davison | Sep 12, 2013 | E-Commerce, Technology Areas

TAKEALOT.com is once again pushing the boundaries of South African online retail with the launch of a brand new department – Office & Stationery. With over 3700 new products from 42 top brand names, customers can shop for anything from ballpoint pens to...

WD Sentinel RX4100 addresses SMB market

by Allan Davison | Sep 12, 2013 | Storage, Technology Areas

WD, a Western Digital company and leader in digital storage solutions has expanded its product portfolio addressing small- and medium-sized businesses (SMB) with the addition of the WD Sentinel RX4100, its first 1U rack-mount small business storage server. “Following...

The logistics of hosting large events

by Allan Davison | Sep 12, 2013 | Supply Chain Management, Technology Areas

In 2014, Brazil will host the 2014 FIFA World Cup, an extravaganza of epic proportions, where football players and football fans the world over converge to watch and celebrate the beautiful game. In 2010 here in South Africa, we saw more than 310 000 tourists converge...
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