Getting a better deal on cloud computing
True cloud services are a lot more user-friendly and cost-effective than remote hosted services, but not everyone is getting true cloud, says Grant Vine, technical director at Cybervine IT Solutions. Cloud computing has a lot to offer businesses, and can deliver real...Genesys launches Proactive Engagement
Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...Moving from on-premise to the cloud
Gartner has said that by the end of 2013, 75% of global call centres will be making use of the hosted call centre model – which leaves 25% of call centres likely relying on premise-based solutions that use their private branch exchange (PBX) to perform basic call...Supply chain management now a degree
As South African businesses continue to expand their footprint into Africa to tap into the continent’s expanding consumer market and growing middle class, so the shortage of managers with suitable high-level skills in export and supply chain management is becoming...Five tips for securing a wireless network
Sophos has suggested best practices that can help administrators go beyond the basics of wireless security to provide advanced security, manageability and accessibility. “It isn’t hard to set up security for the wireless router in your basement by changing the SSID,...