Call Cabinet Version 8 released
Historically, call logging may have been considered a luxury. However, as a result of increasing customer demands for higher standards of service and support, coupled with the challenges of corporate liability and regulatory compliance, cost-effective and reliable...How tech is changing the way businesses talk
Networked-based communications – or Voice over IP (VoIP) – is responsible for a radical overhaul of the role of the business PBX. Previously a mere utility that switched voice calls, today’s IP-PBX offers unprecedented efficiencies, flexibility and functional variety,...New apps drive LBS opportunities in SA
There’s far more to location-based services (LBS) than checking in with FourSquare when you visit your favourite local coffee shop. The ability to gather rich, accurate location data, and then act on it in realtime, is powering a host of innovative services in the...Identifying value in mobile apps
Not every mobile app is worth building, says Gartner research director Richard Marshall – and investing in the wrong app can waste resources and damage brands. “There is an app frenzy at the moment that’s leading many companies to rush into building apps because...ERP important for customer experience
Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organisations, has announced that a new IDC Manufacturing Insights report has uncovered how important a customer-oriented strategy is for...