How to manage services
Many companies have been confronted with the concept of managed services, a model whereby a third-party contractor (managed service provider, or MSP) delivers network-based services, applications and/or equipment to businesses, says Craig Freer, Vox Telecom head of...How to transform a print business
Organisations of all sizes are looking at every part of their IT infrastructure in an effort to find additional cost savings, says Craig Green, OPB Channel manager at Bytes Document Solutions, authorised distributor of Xerox. Believe it or not, the print...CA announces expansion for CA Chorus
CA Southern Africa has announced significant expansion of the industry’s only integrated management platform for the mainframe – CA Chorus. This translates into a dramatically improved customer experience whilst improving efficiencies and reducing costs for network...Inter-Active wins at awards dinner
Inter-Active Technologies was recently awarded one gold and two bronze awards at ContactCenterWorld’s Europe, Middle East and Africa (EMEA) conference held in Austria from 1 July 5 July 5, 2013. ContactCenterWorld is a global association for contact centre best...Agile helps FGI deploy new solution
Agile Financial Technologies, a leading software provider for insurance, banking and financial services sectors, announced that it has signed a contract with Focus General Insurance (FGI), who have recently acquired their license in Zambia, to deploy its general...