Move from BI to intelligent business
Companies are getting very good at collecting business intelligence – but too few are using it to change the way they interact with customers. Addressing delegates at the Teradata User Group hosted by Bytes Systems Integration in Midrand recently, Teradata’s Rob...Mobile computing to grow IT in 2013
Mobile computing is growing momentously and is set to account for as much as 57% of worldwide IT market growth in 2013, says Derick Roberts, CEO of TruTeq Devices, a Pretoria-based company focusing on wireless connectivity solutions to all market sectors, including a...The four steps to IT consolidation
Tell a spouse that users would like to consolidate their neatly organised home storage to a single closet and the idea may be met with a startled face twisted into a smirk. Why would users want to destabilise the status quo if what they have is adequate? Similarly,...Ovum: treat customers as individuals
A fundamental lack of understanding about who the customer is means insurers are facing a “through the looking glass” moment. Traditional perspectives about the importance of operational excellence and a primarily product-focused approach, are being turned inside-out...The end of the landline?
Landline users in South Africa are cutting the cord. In mid-November, Telkom, the country’s major fixed line operator – which also happens to be the largest in Africa – revealed that it has witnessed a steady decline in the amount of landline users it serves, with the...