Integrated ICT solutions and services provider, Datacentrix, has reinforced the success of its value-driven, services-led approach, renewing nine outsourcing contracts country-wide over the past six months, the latest of which include mining giant, Exxaro, and financial services company, PPS.
Says Abrie Peens, MD: outsourcing and managed services at Datacentrix: “The recent outsourcing project renewals have made a serious impact in terms of the growing managed services business within Datacentrix, which contributed the largest portion of group profit before tax (PBT) over the company’s interim results period last year, at 45%.
“This is particularly significant in a difficult market, and fortifies our position as one of the leading ICT players in this space.”
Peens maintains that Datacentrix’ focus on value, innovation and customer-centricity has played a strong part in its partnerships with outsourcing clients.
“In today’s competitive market, service providers cannot expect renewed contracts if service levels do not exceed their contracted service level agreements (SLAs). What is needed is a partner that will deliver consistent, exceptional service, moving talent to align with and complement customers’ strategic objectives.
“This predictability, underpinned by a culture of ownership in the resolution of issues leads to a positive user experience and is a crucial building block in developing trust relationships with service clients,” he adds.
Exxaro has enjoyed a ten year partnership with Datacentrix; one that has seen the mining company join forces with its ICT partner on many fronts, including the outsourcing of its enterprise services management, the services around its sites, network, servers and storage areas, information security upgrades and bandwidth optimisation to its operations integration management, and has now been extended for another term.
“From an outsourcing perspective, Exxaro expects Datacentrix to engage on multiple levels in support of its strategic business drivers and to ensure predictable service delivery outcomes. We also manage some of Exxaro’s third party service providers and are continually trying to unlock value, which could lead to cost reductions and avoidance across the board.”
Furthermore, PPS, a Datacentrix outsourcing client since 2010, has committed to another term for a managed service desk as well as the management of its desktop, LAN and voice technologies with the assistance of Datacentrix onsite engineers.
