FNB encourages customers to use its digital and electronic banking channels as another way to save this National Savings Month. By using channels such as FNB Banking App, FNB Online Banking or Cellphone Banking, FNB customers save between 75 and 100% on day-to-day transactions.
“We are intentionally encouraging customers to use our digital and electronic platforms as they are far more cost effective than traditional channels such as branches and ATMs.
“Digital banking increases efficiencies for the bank as it is more streamlined and less labour intensive. This drives down our transactional costs, which in turn, allows us to pass this saving onto the customer,” says Farren Roper, head of FNB Connect ISP and Business Operations.
The variety of digital and electronic banking channels offered by FNB allows customers to save on bank charges irrespective of the device in use. National Savings Month is an ideal time for customers to evaluate their expenditure on bank charges and explore different ways to bank and save whilst doing so.
FNB has over the last few years been recognised as the market leader in affordable banking, by independent market studies such as the Solidarity Report and the Finweek Bank charges report. Customers using the Unlimited Pricing option incur no additional transaction fees as these transactions are unlimited and included in the monthly fee.
The uptake on the FNB Banking App, which has reached the 500 000 active user mark in June 2013, as well as having the largest online banking market share of 35% in SA (according to the AMPS survey, December 2012) proves that more customers are discovering the benefits of these electronic channels.
For instances in which cash has to be withdrawn FNB offers its Personal Cheque Account customers a free alternative to withdrawing cash at an ATM through Cash@Till.
“Clients simply ask for cash when paying for their goods or groceries with their FNB Cheque cards at any Pick ‘n Pay, Checkers, Shoprite or Boxer Store. It’s easy and convenient and means no queuing at the ATM,” says Jo-Ann du Plessis, head of Pricing at FNB Core Banking Solutions.
Apart from saving on bank costs, FNB Connect makes it possible for qualifying customers to drive down their voice and data bills through affordable ADSL and 3G as well as free calls and messages, customer-to-customer, through the Connect phone on the FNB Banking App.
“With an increasing shift towards digital banking and the access to development teams that are skilled and trained to leverage opportunities, FNB will continue to give customers added value and an increased opportunity to bank in a manner that saves time and money,” concludes Roper.
