Telkom has warned users that industrial action at the South African Post Office (SAPO) is currently affecting postal services and the delivery of mail.
The company is alerting customers who receive Telkom account statements via the Post Office that a delay in the delivery of statements is possible.
Customers are advised to contact Telkom to enquire on their outstanding balances and payment amounts due in the event of delayed or non-delivery of postal services to their addresses during this time.
The easiest method for getting hold of account balances is for customers to use Telkom’s balance enquiry SMS system.
Customers need to send a text message (SMS) of their 10-digit Telkom landline telephone number, followed by a space and the account holder’s ID number from a mobile phone to (012) 321 0210. A return SMS containing the current balance, amount due, the due date of payment, last recorded payment and date of last payment received will then be sent to the mobile phone.
Customers can also view their account balance on the Telkom App for iPad and Android devices. The Telkom App is available for free download from the Apple App store and an Android version of the app can be downloaded from the Google Play store.
