Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, a full-featured enterprise-class voice recording, storage and retrieval solution that scales seamlessly for any size of business, from SMEs to large corporates.
Libra v8.0 offers a number of new features, including increased IP recording capability, encrypted recording, storage and restoration, and age-based management of recordings on disk storage volumes. Compatibility has also been added for the latest Microsoft operating systems and database managements systems, including Windows 8, Windows Server 2012 and SQL Server 2012, along with general enhancements to improve the user experience.
In Libra v8.0, the IP recording capacity of the Libra Recorder has been increased to support up to 1500 concurrent full-duplex VoIP calls on a single recording server. For customers, this means fewer system components are needed to support large volumes of calls, reducing management and hardware costs.
The saving in hardware costs can be utilised to deploy a fully redundant solution. Encryption capabilities offer enhanced data security, with optional additional Payment Card Industry Data Security Standard (PCI-DSS) compliance if required. In addition, age-based management of recordings kept on disk storage ensures that recordings older than the configured maximum age are deleted automatically, based on organisational retention policies. This enhances the retention management of recordings, which in turn assists with compliance to PCI-DSS standards as well as the requirements of the Protection of Personal Information (PoPI) Act.
“With this release, Jasco continues to strengthen the DataVoice offering, which has been delivering reliable, feature-rich voice recording systems to customers across the globe for more than two decades. We are catering to the changing needs of our market with additional features and enhancements that increase the value of the solution for our users,” says Paul McKibbin, Managing Director at Jasco Networks.
Enterprise strength security is at the heart of the Libra solution. Any recording tampering can be easily detected, ensuring the use of recordings as evidence in a court of law. The Libra recorder also requires authentication to access data, and encrypts the transmission of data during playback, ensuring data security.
The Libra Voice Recorder solution assists organisations to meet the requirements of a number of compliance regulations, including the Financial Intelligence Centre Act (FICA), the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA), the National Credit Act (NCA), the Consumer Protection Act (CPA), PoPi, PCI-DSS and more. It also aids in mitigating risk, preventing fraud and facilitating more effective dispute resolution, making it the ideal solution for financial institutions, public safety and emergency response centres, transportation, travel and air traffic control operations, consultation service providers, healthcare and government.
The Libra Voice Recorder solution also offers seamless integration with DataVoice Screen Recording and Quality Management solutions, helping to extend the solution beyond compliance into a driver of value within an organisation. Process and Quality Management solutions help organisations to improve agent efficiency, customer service and customer retention, assisting with gaining a competitive edge. By using the Libra solution in conjunction with these tools, organisations are able to not only limit liability and risk as a result of ensuring compliance, but also improve people and process efficiency to boost profits.
“Jasco is dedicated to delivering the most relevant solutions to our customers, and updating our products according to changing market requirements is critical in meeting this need. In addition to this update to the Libra product solution, we have also implemented a new helpdesk number and a dedicated sales team, to ensure that our customers receive the best possible service and support,” McKibbin adds.
