Mobile devices are increasingly at the centre of business communications and the need for an enterprise strategy for mobile deployment is more important than ever.
With a growing number of mobile devices entering the enterprise, both company supplied and BYOD, existing services are failing to cope.
MIA Telecoms, the sole distributor of Samsung telecommunication and PABX equipment in sub-Saharan Africa, has introduced Samsung Wireless Enterprise (WE), an innovative solution that addresses the issue – smart devices, security frameworks, wireless infrastructure, voice over wireless LAN and mobile unified communications.
Samsung Wireless Enterprise brings together all the components to deliver true mobile unified communications for the enterprise. Samsung’s expertise with the latest LTE mobile technology had been used to ensure high quality voice, video and data is delivered in enterprise environments requiring flexible and collaborative work spaces.
MIA Telecoms managing director Bryan Driessel says in the Samsung Wireless Enterprise users are free to move around whilst staying permanently connected to their collaborative processes. “The world where unnecessary lines disappear and business efficiencies improve. We suggest Wireless Enterprise Solution for the smart work environment.”
The Samsung Mobile VoIP application is a smartphone application that handles all telecommunication functions with ease. It is equipped with clear voice quality and easy-to-use phone features, for convenient communication.
He says the Samsung WE VoIP solution is a smartphone application specifically designed for business users working not only remotely, but also in-house. “This tool incorporates an integrated seamless dialler, HD voice technology and WLAN handover capabilities to bring professionals a simple, hassle-free user experience and provide a clear telecommunications service.”
Compatible with Samsung Communications Manager (SCM), this solution provides conference calling, transferring, call back later and hold functions. In addition, business data and contacts are made available to facilitate collaboration with colleagues.
Unlike other mobile telephony systems, the Samsung Mobile VoIP application is integrated with a basic integrated seamless dialler, enabling it to operate just like a standard mobile phone. Convenient log management features let users distinguish between mobile and VoIP phone calls within a call record list. Both modes are fully integrated, and it is possible to receive or reject incoming calls when in VoIP mode. For added convenience, VoIP contacts can be customised to enable direct connection from the select screen.
Driessel says clear sound and high quality are provided via the tone tuning feature available with Samsung Voice Engine technology. “This operates with wideband and super wideband codec such as AMR-WB and Silk to deliver business users a more reliable, uninterrupted service. Stable performance is further guaranteed by fast handover between access points (APs), minimising downtime for better all-round call quality.”
Multiple options are available to offer a flexible communications experience. Users can elect to “Receive” or “Reject” incoming calls, or to postpone those via the “hold” function, or just to “call back later”, either via voicemail or via the saved contact. Additionally, it is possible to carry out teleconferencing, and there are speakerphone and recording capabilities for further convenience.
Furthermore, Business Caller ID is displayed to users with names, job titles and photos, making for a better organised mobile address book. Assigned tasks and to-do-lists are shown simultaneously to improve efficiency. These functions are performed in conjunction with the WE Work server.
The Samsung WE VoIP app is now available for Android and iOS, users can download it on Google Play Store and Apple App Store.
