Mitel, a leading provider of cloud and premises based unified communications (UC) software solutions, has announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS).
Building on its open Freedom Architecture, Mitel is enabling customers to leverage existing technology investments by optimising its collaboration and communications solutions to interoperate with other IT environments.
“It’s ironic how many collaboration and communications tools do not work well with other technologies and yet customers continue to rank interoperability as a top priority in today’s multi-vendor IT environments. No business has the time or money to rip out and replace infrastructure to make applications work together.
“Mitel understands this and drives to deliver tools that easily integrate with and add value to our customers’ preferred IT platforms,” says Andy Bull, MD Mitel South Africa.
Voice remains a fundamental, mission-critical solution for businesses today that supports a broad range of users, including mobile employees who are not desk-bound. MiVoice for Lync brings Mitel’s business-class voice features to Microsoft Lync users and is designed to be a simple, cost-effective and reliable solution.
Optimised for Lync, it doesn’t require the integration of third-party devices, gateways or other components that traditionally have added complexity and driven up operational costs for organisations that add voice features to their Microsoft Lync environment.
MiVoice for Lync is designed to provide a crystal clear voice solution and seamless user experience for the Microsoft Lync client. It can be deployed in public, private and hybrid cloud environments as well as on-premise, with the ability to support customers as their cloud strategies evolve.
MiCollab is a single, unified solution that improves collaboration and information sharing among employees and with customers, partners and suppliers. Its highly intuitive interface easily enables realtime communication from any device or location via voice, instant messaging, presence and audio, video and Web conferencing. This can boost productivity, enhance collaboration and streamline business processes.
Reinforcing Mitel’s commitment to choice of IT environment, this latest release of MiCollab adds tight integration with the Google Cloud Platform and Google Apps, including its calendar, email, instant messaging, presence and contact management features.
Additionally, Mitel is now offering, at no charge, a client application for all users that provides corporate directory access, contact management and click-to-call capabilities.
For small and mid-size businesses and service providers delivering cloud-based communications services, Mitel now delivers MiCollab packaged with voice as a single virtual appliance, aiming to decrease the solution resource footprint and speed deployment times.
