Technology News
Meeting customer 3.0 demands
Organisations need to empower contact centre agents and inject structure, meaning and leadership into their engagement with customers, says Interactive Intelligence. Speaking during a webinar with Chris Wood, MD at Engage Customer, Leon Stafford, Territory Manager at...
How to keep motivated during downtime
One of the realities of today’s market is that business is a 24/7/365 challenge. During rare quieter periods, when companies rely on ‘skeleton staff’, it falls on the shoulders of those at the office to stay connected, remain focused and maintain momentum. Hands on...
T-Systems extends ESD initiative to KZN
As part of an on-going strategy of creating inclusive and sustainable transformation, T-Systems in South Africa has announced the launch of the next phase of its Enterprise Supplier Development (ESD) initiative. ESD is aimed at leveraging procurement spend to promote...
Collaboration drives business to the cloud
Cloud-based and hosted services are showing excellent growth in South Africa, says Kevin Derman of First Distribution, with small businesses and startups leading the move. “IDC has predicted that the value of cloud services in South Africa will reach $230m by the end...
The importance of SDN
Software-defined networking (SDN) is a phrase that has been popping up with increasing regularity. But what exactly is it and why is it such a big deal for both the channel and the enterprise? “In simple terms, it is a relatively new way of designing, maintaining and...
MTN the top African brand
MTN is Africa’s top brand, with a value of more than $5,4-billion – the only African brand valued at more than $1-billion. This is according to a survey of Africa’s most valuable and admired brands carried out by African Media Agency (AMA)/African Business magazine in...
Who are the most influential Africans?
This year’s list of the most influential Africans is dominated by women, including Obiageli Ezekwesili who used her voice to speak up for those who could not with the #BringbackOurGirls campaign; and Lupita Nyong’o, who an Oscar for her role in the critically acclaimed 12 Years a Slave.
Notebooks grow at the expense of tablets
The global notebook PC market grew 10% year-over-year, to reach 49,4-million units. Global shipments of tablet PCs, by comparison, fell by 8%. Notebook PC growth was primarily driven by the developed regions of North America and Western Europe, which increased...
Access a basic human right, say users
At least 88% of Internet users in South Africa, compared with 83% globally, believe affordable access to the Internet should be a basic human right. This is according to the CIGI-Ipsos Global Survey on Internet Security and Trust, commissioned by the Centre for...
Video calling about to take off
Video calling is growing into a key mainstream activity on smartphones, with high adoption rates in some markets, according to a survey by Gartner. The survey surveyed more than 6 500 US and German consumers about their technology usage and attitudes in order to gain a better picture of how devices are used for work and leisure.
UWC happy with FortiGate solution
The University of the Western Cape (UWC) reports that its Fortinet security solutions are proving so efficient that no security incidents have occurred to date this year. Elroy October, Systems Administrator at UWC’s central IT department, joined the central IT...
Seychelles adopts SkyVision solution
SkyVision Global Networks, a leading global communications provider, has announced the commencement of its managed IP Trunking and Private Network solutions to Cable & Wireless Seychelles (CWS), part of the Cable & Wireless Communications (CWC) group of...
Krispy Kreme chooses ZetesAres solution
Zetes, has been awarded a three-year contract to provide its ZetesAres Direct Store Delivery (DSD) solution to Krispy Kreme UK. Renowned for its speciality doughnuts, Krispy Kreme has opted for a SaaS solution powered by the Zetes MCL Mobility Platform, to ensure ease...
Meeting customer 3.0 demands
Organisations need to empower contact centre agents and inject structure, meaning and leadership into their engagement with customers, says Interactive Intelligence. Speaking during a webinar with Chris Wood, MD at Engage Customer, Leon Stafford, Territory Manager at...
How to keep motivated during downtime
One of the realities of today’s market is that business is a 24/7/365 challenge. During rare quieter periods, when companies rely on ‘skeleton staff’, it falls on the shoulders of those at the office to stay connected, remain focused and maintain momentum. Hands on...
T-Systems extends ESD initiative to KZN
As part of an on-going strategy of creating inclusive and sustainable transformation, T-Systems in South Africa has announced the launch of the next phase of its Enterprise Supplier Development (ESD) initiative. ESD is aimed at leveraging procurement spend to promote...
Collaboration drives business to the cloud
Cloud-based and hosted services are showing excellent growth in South Africa, says Kevin Derman of First Distribution, with small businesses and startups leading the move. “IDC has predicted that the value of cloud services in South Africa will reach $230m by the end...
The importance of SDN
Software-defined networking (SDN) is a phrase that has been popping up with increasing regularity. But what exactly is it and why is it such a big deal for both the channel and the enterprise? “In simple terms, it is a relatively new way of designing, maintaining and...
MTN the top African brand
MTN is Africa’s top brand, with a value of more than $5,4-billion – the only African brand valued at more than $1-billion. This is according to a survey of Africa’s most valuable and admired brands carried out by African Media Agency (AMA)/African Business magazine in...
Who are the most influential Africans?
This year’s list of the most influential Africans is dominated by women, including Obiageli Ezekwesili who used her voice to speak up for those who could not with the #BringbackOurGirls campaign; and Lupita Nyong’o, who an Oscar for her role in the critically acclaimed 12 Years a Slave.