Technology News
How Standard Bank migrated 4,5m accounts
Kathy Gibson at Saphila 2014 – South Africa’s banks are well known for their forward-thinking and pioneering application of technology, having been among the first in the world to adopt most modern banking systems. The downside of this is that most banks are now...
Secrets of good customer service
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Enterprise mobility in the real world
Kathy Gibson at Saphila 2014 - Mobility has come of age and organisations around the world have recognised the importance of giving their people access to corporate applications and data wherever they are, in a format that makes sense for the environment. As the...
Accra has highest growth potential in Africa
Accra, the capital of Ghana, is the African city with the highest potential for inclusive growth, according to the 2014 MasterCard African Cities Growth Index (ACGI).This is the second consecutive year that Accra has taken the top spot on the Index. Launched in 2013,...
Prepare for workplace security breaches
Increasing adoption of a more mobile, social, data-driven and consumer-like workplace is causing the breakdown of traditional security models and strategies, according to Gartner. Gartner predicts that by 2018, 25% of large organisations will have an explicit strategy...
Ronaldo top of the ‘Red Card Club’
According to research from Intel Security’s McAfee, cybercriminals are most likely to use Portugal’s Cristiano Ronaldo to lure visitors to Web pages designed to infect them with malware. The McAfee “Red Card Club” showcases the top 11 Brazil-bound players whose Web...
Microsoft launches SQL Server 2014, BI tools
The mining of big data to extract valuable business insights is touted to become one of the most sought-after services of 2014 and beyond, as it allows businesses to optimise their operations. Microsoft now offers companies the software tools they need to help them...
Connection Telecom acquires FatBudgie
PBX and call centre provider Connection Telecom has acquired FatBudgie, a cloud PBX provider for business and a market leader in the small to medium enterprise and home office segment. David Meintjes, Connection Telecom MD, says the transaction increases the number of...
Transnet SOC uses IsoMetrix solution
Transnet SOC has contracted IsoMetrix to build a solution for extending and managing the company’s innovative Safety Culture Programme, known as the Golden Safety League, across the enterprise. The programme, launched in 2010, uses a sport league concept to promote...
SAP unveils Simple Finance
SAP has introduced SAP Simple Finance, a set of solutions to bring the simplicity of SAP Cloud powered by SAP HANA to finance departments worldwide. As a leader in finance solutions for the last several decades, SAP worked closely with customers to identify the most...
Econet deploys Avaya contact centre solution
As Zimbabwe’s leading mobile operator, Econet Wireless Zimbabwe was faced with a strong need to deliver a superior customer experience across its extensive customer base. The company currently has the widest coverage in the country, and is constantly upgrading its...
Phishing service for the public sector
Global information security firm MWR InfoSecurity has become the first provider of phishing assessment services to be listed on G-Cloud, the UK Government’s approved online marketplace for the public sector. phish’d, by MWR, is a fully managed phishing assessment...
BetVIP launches bitcoin-only sportsbook
With just days to go until Brazil 2014, and what will be the biggest betting event of all-time, the world’s first licensed bitcoin-only sportsbook, BetVIP.com, has gone live with the aim of adding transparency and legitimacy to the nascent currency. BetVIP takes...
How Standard Bank migrated 4,5m accounts
Kathy Gibson at Saphila 2014 – South Africa’s banks are well known for their forward-thinking and pioneering application of technology, having been among the first in the world to adopt most modern banking systems. The downside of this is that most banks are now...
Secrets of good customer service
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Enterprise mobility in the real world
Kathy Gibson at Saphila 2014 - Mobility has come of age and organisations around the world have recognised the importance of giving their people access to corporate applications and data wherever they are, in a format that makes sense for the environment. As the...
Accra has highest growth potential in Africa
Accra, the capital of Ghana, is the African city with the highest potential for inclusive growth, according to the 2014 MasterCard African Cities Growth Index (ACGI).This is the second consecutive year that Accra has taken the top spot on the Index. Launched in 2013,...
Prepare for workplace security breaches
Increasing adoption of a more mobile, social, data-driven and consumer-like workplace is causing the breakdown of traditional security models and strategies, according to Gartner. Gartner predicts that by 2018, 25% of large organisations will have an explicit strategy...
Ronaldo top of the ‘Red Card Club’
According to research from Intel Security’s McAfee, cybercriminals are most likely to use Portugal’s Cristiano Ronaldo to lure visitors to Web pages designed to infect them with malware. The McAfee “Red Card Club” showcases the top 11 Brazil-bound players whose Web...
Microsoft launches SQL Server 2014, BI tools
The mining of big data to extract valuable business insights is touted to become one of the most sought-after services of 2014 and beyond, as it allows businesses to optimise their operations. Microsoft now offers companies the software tools they need to help them...