Technology News
Get cosy with customers
Customer service is a simple concept yet so many companies are alone, it’s all about getting individuals to love your brand. This is according to Smoke Customer Care Solutions (CCS) managing director Andrew Cook. He believes at the heart of customer service lies two...
Cogenta launches multi-currency pricing tool
Leading retail intelligence technology group Cogenta has launched the first global multi-currency pricing intelligence tool for retailers, manufacturers, brand managers and researchers. The latest addition to the acclaimed Retail Insight range can convert retail...
Mitel releases MiContact Centre update
Mitel has unveiled its seventh-generation contact centre solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Centre 7.0 includes mobile chat and self-service features as well as outbound capabilities...
Big Blue blows big data speeds
IBM says it has achieved a new technological advancement with a lab prototype that will help improve Internet speeds to between 200Gbps and 400Gbps at extremely low power. The speed boost is based on a device that can be used to improve transferring big data between...
Customers happy? Depends who you ask
Every business strives to deliver a great customer experience, but how much room exists for improvement? Surprisingly, employees see more room for improvement in customer service capabilities than managers do. This is one of the key findings in a new Forrester...
Workplace bullying needs top-level focus
Employees who fall victim to abuse and bullying at the workplace have several options in terms of recourse. However, experts in the HR field believe a systematic and focused strategy of documenting incidents with the idea of discussion at top level to hold those...
Datacentrix racks up outsourcing revenue
One of the country’s leading ICT players, Datacentrix, has reinforced the success of its value-driven, services-led approach, renewing nine outsourcing contracts countrywide over the past six months - the latest of which include mining giant Exxaro, and financial...
Video tracks devastating storm
A new NASA video of NOAA's GOES satellite imagery shows three days of movement of the massive winter storm that stretches from the southern US to the northeast. Visible and infrared imagery from NOAA's GOES-East or GOES-13 satellite from 10 February to 12 February...
Smartphones reach key milestone
The smartphone market passed an important milestone in 2013 when worldwide shipments surpassed the 1-billion mark for the first time, driven by continued momentum from Android and iOS, says IDC. According to the company’s Worldwide Quarterly Mobile Phone Tracker,...
Malicious Android apps top 10m
By late January 2014, Kaspersky Lab had accumulated about 200 000 unique samples of mobile malware, up 34% from November 2013 when over 148 000 samples had been recorded. And the security outfit says that cyber-scammers are continuing to focus their attention on...
Govt dept rolls out Dac’s PPM solution
Dac Systems, local provider of turnkey solutions based on Microsoft products, has successfully initiated a Project Portfolio Management (PPM) solution for a high profile government department . This solution will be used to track performance of the department on...
Kaseya reports strong performance in 2013
Kaseya, a leading provider of IT systems management software, has announced that it closed 2013 with exceptionally strong momentum in software bookings, new customer acquisition, and SaaS adoption. These outcomes reflect the renewed strength and focus of the company...
Boston City Campus partners with Unisa
Graduates will earn at least R 4,7-million more in their lifetime versus those without a degree. According to Kentse Radeb, individuals who enter the job market without a degree can expect to earn on average of almost R197 436 less a year, compared with their peers...
Get cosy with customers
Customer service is a simple concept yet so many companies are alone, it’s all about getting individuals to love your brand. This is according to Smoke Customer Care Solutions (CCS) managing director Andrew Cook. He believes at the heart of customer service lies two...
Cogenta launches multi-currency pricing tool
Leading retail intelligence technology group Cogenta has launched the first global multi-currency pricing intelligence tool for retailers, manufacturers, brand managers and researchers. The latest addition to the acclaimed Retail Insight range can convert retail...
Mitel releases MiContact Centre update
Mitel has unveiled its seventh-generation contact centre solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Centre 7.0 includes mobile chat and self-service features as well as outbound capabilities...
Big Blue blows big data speeds
IBM says it has achieved a new technological advancement with a lab prototype that will help improve Internet speeds to between 200Gbps and 400Gbps at extremely low power. The speed boost is based on a device that can be used to improve transferring big data between...
Customers happy? Depends who you ask
Every business strives to deliver a great customer experience, but how much room exists for improvement? Surprisingly, employees see more room for improvement in customer service capabilities than managers do. This is one of the key findings in a new Forrester...
Workplace bullying needs top-level focus
Employees who fall victim to abuse and bullying at the workplace have several options in terms of recourse. However, experts in the HR field believe a systematic and focused strategy of documenting incidents with the idea of discussion at top level to hold those...
Datacentrix racks up outsourcing revenue
One of the country’s leading ICT players, Datacentrix, has reinforced the success of its value-driven, services-led approach, renewing nine outsourcing contracts countrywide over the past six months - the latest of which include mining giant Exxaro, and financial...