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Genesys appoints Anana as new partner

Genesys Telecommunications Laboratories (Genesys) has announced the appointment of Anana Africa as a Genesys Partner in the African territory. Anana, a digital customer experience (DCE) company based in the UK, is the fourth partner Genesys has appointed in the region...

Interactive Intelligence releases results

Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has announced financial results for the fourth quarter and full year ended 31 December, 2013. “2013 was an excellent year for Interactive intelligence,”...

Presidential hotline makes progress

The resolution of cases sent to the Presidential Hotline - established by President Jacob Zuma in 2009 - by members of the public has increased from 39% in 2009 to 94% in 2014. More than 180 000 calls have been logged between 2009 and 2013. "We are truly pleased that...

Smart ID card roll-out begins

Saturday (1 February 2014) saw the beginning of a mass roll-out of Smart ID cards by the Department of Home Affairs. The new cards have been made available to 16 year-old youths and pensioners who are 60 years and above in the 28 earmarked departmental offices across...

Accor chooses McAfee firewall

McAfee has announced that Accor, one of the largest hotel groups in the world, has chosen its next-generation firewall (NGFW) for the protection and continuity of their IT systems. McAfee’s NGFW is the market-leading product from Stonesoft, which was recently acquired...

Genesys appoints Anana as new partner

Genesys Telecommunications Laboratories (Genesys) has announced the appointment of Anana Africa as a Genesys Partner in the African territory. Anana, a digital customer experience (DCE) company based in the UK, is the fourth partner Genesys has appointed in the region...