Technology News
Key 2014 contact centre trends
Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact centre industry, including technology providers in the space. “The market has definitely grown dramatically over the last five years,” says Bruce...
Best practices boost BYOD security
As consumerisation continues to transform IT, organisations are moving quickly to design strategies to allow and embrace bring your own device (BYOD), says Michael Church, enterprise manager, Citrix South Africa. Empowered to choose the best device to get their work...
Open source vendors are not too small
While many companies see open source as a way of increasing IT efficiencies and greatly reducing costs, there is a pattern that is seeing them withdraw once they notice that big-name vendors are generally not involved in open source delivery. This is according to...
Quality measurement in the contact centre
Call volumes and talk time are the last metrics a contact centre should look at, when assessing quality of service, says Karl Reed, chief marketing and solutions Officer at Elingo. A decade ago, the measures of an effective contact centre included the number of calls...
POPI highlights need for cyber-risk policy
South African businesses are set to face even more legislation with the introduction of the Protection of Personal Information Bill (PoPI). The Bill has taken current restrictions to a whole new level, since it even restricts the way in which you may go about...
Samsung unveils new Galaxy Note 10.1
Samsung Electronics, a global leader in digital media and convergence technologies, has unveiled the Galaxy Note 10.1, 2014 Edition, an original approach to balancing productivity, powerful content creation and consumption in one portable tablet device. Equipped with...
Mxit scores Jordaan coup
Mxit has scored a major coup with news that social media visionary Michael Jordaan, former CEO of First National Bank and recent recipient of the CNBC Africa Business Leader of the Year for Southern Africa award, will become chairman of the board. “I have been...
Samsung Gear watch debuts in SA
Samsung Electronics has introduced the Galaxy Gear smartwatch, pitching it as a companion device that combines smart device connectivity with tailored technological features and stylish design. “We are constantly listening to our customers and what our consumers want...
SA security is under-financed, say CIOs
At least 53% of South African-based IT decision-makers feel that not enough time or money is available to develop IT security policies. As a result, barely half of the companies feel that they have highly-organised, systematic processes to deal with threats. These...
Vodacom to bid for Neotel: report
Reports this morning suggest that Vodacom may soon make a move to acquire Neotel. According to Bloomberg, a person close to the negotiations says the purchase price would be upward of R5-billion. Neotel, which holds the second network operator licence, is majority...
Mustek to supply new NEC projectors
Mustek, the country’s largest assembler and distributor of personal computers and complementary ICT products, has announced the availability of NEC’s latest projector range in South Africa. The NEC VE series, consisting of two models has been designed to meet the...
Teachers to drive a love of maths, science
More than 130 teachers from across South Africa and Africa will this week meet with government officials and education experts to explore ways of getting more learners interested in studying science and maths at the first Intel Educator Academy to be held on the...
Mobile transactions see R1bn in six months
Mobile transaction enabler wiGroup has facilitated in-store phone transactions worth over R1bn in 2013 – a 500% increase over 2012 - as major retailers, including Shoprite Checkers and Pick n Pay have come on line with applications like EeziCoupon and MTN Mobile...
Key 2014 contact centre trends
Hosted technology provider 1Stream has released a white paper detailing the key trends affecting the South African contact centre industry, including technology providers in the space. “The market has definitely grown dramatically over the last five years,” says Bruce...
Best practices boost BYOD security
As consumerisation continues to transform IT, organisations are moving quickly to design strategies to allow and embrace bring your own device (BYOD), says Michael Church, enterprise manager, Citrix South Africa. Empowered to choose the best device to get their work...
Open source vendors are not too small
While many companies see open source as a way of increasing IT efficiencies and greatly reducing costs, there is a pattern that is seeing them withdraw once they notice that big-name vendors are generally not involved in open source delivery. This is according to...
Quality measurement in the contact centre
Call volumes and talk time are the last metrics a contact centre should look at, when assessing quality of service, says Karl Reed, chief marketing and solutions Officer at Elingo. A decade ago, the measures of an effective contact centre included the number of calls...
POPI highlights need for cyber-risk policy
South African businesses are set to face even more legislation with the introduction of the Protection of Personal Information Bill (PoPI). The Bill has taken current restrictions to a whole new level, since it even restricts the way in which you may go about...
Samsung unveils new Galaxy Note 10.1
Samsung Electronics, a global leader in digital media and convergence technologies, has unveiled the Galaxy Note 10.1, 2014 Edition, an original approach to balancing productivity, powerful content creation and consumption in one portable tablet device. Equipped with...
Mxit scores Jordaan coup
Mxit has scored a major coup with news that social media visionary Michael Jordaan, former CEO of First National Bank and recent recipient of the CNBC Africa Business Leader of the Year for Southern Africa award, will become chairman of the board. “I have been...