Technology News
Hosting is the contact centre norm
Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and they expect that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions. ...
Co-op rolls out Aspect solution
Co-op Financial Services has just completed the first phase of a new technology investment at its Manchester and Stockport-based contact centres, covering its debt management, general insurance and retail arms. The financial services provider has chosen to deploy...
Oracle announces big data rack
Oracle has announced the availability of Oracle Big Data Appliance X3-2 Starter Rack and Oracle Big Data Appliance X3-2 In-Rack Expansion. Oracle Big Data Appliance X3-2 Starter Rack enables customers to jumpstart their first big data projects with an optimally sized...
Intel highlights post-PC tech
Intel has announced new technologies and partnerships aimed at transforming how people experience technology from the device to the cloud. The announcements included details on new data centre product lines based on the 22-nanometer (nm) process technology and the new...
Mobile Internet access is European norm
Almost 75% of European adults access the Internet regularly, and more than half of them own two or more connected devices. This is according to Forrester's first benchmark report on the state of consumers and technology for Europe, based on a survey of more than 22...
Good reasons to encrypt data
The leakage of confidential data – whether by accident or malicious design – can have serious consequences for any company, and in the worst cases might even cause a business to collapse, but most companies are not doing anything to safeguard their data. The results...
Smart city blueprint for Accra unveiled
IBM has launched a report entitled A Vision for Smarter Growth: An IBM Smarter Cities Report on Accra, Ghana that highlights how the rapidly emerging West African city should turn to technology to transform its key urban systems. Based on the opinions of local...
IDC releases smart city guidelines
IDC Government Insights has released its Business Strategy: IDC Government Insights Smart City Maturity Model - Assessment and Action on the Path to Maturity, designed to help cities assess their current situation and determine critical capabilities needed to develop...
TV viewing shifts to mobile devices
TV Everywhere adoption has increased 12-fold, while mobile video viewing grew by 300%, Facebook users are seeing twice the level of engagement with video over non-video content, and pre-roll ads now account for 82% of all video ad impressions in long-format content. ...
CSPs need to meet data challenge
Faced with ongoing economic challenges, declining voice and text revenues, and the need to address customers’ quality of service expectations on data-intensive networks, communications service providers (CSPs) are being compelled to consider revamping their operating...
New Dell Latitude range from DCC
Whether users need high mobility with a large display for working and creating on the go, or an ultrabook with business-class security and all-day battery life, look no further than the E6430s and the 6430u, two new additions to the Dell Latitude range from...
Samsung introduces GALAXY Note 8.0
Samsung Electronics announced the launch of the world’s first 8-inch tablet, the GALAXY Note 8.0; a new era of intelligent Note technology set to re-ignite the mid-size tablet category that Samsung established in 2010. Providing unrivalled multimedia performance...
Quintica unveils ITIL e-learning course
Customers looking to fast track their employees’ path to ITIL without having time out of the office in order to achieve this, can now benefit from Quintica’s ITIL Foundation E-Learning training. Quintica has answered customer’s demand for ITIL Foundation training, as...
Hosting is the contact centre norm
Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and they expect that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions. ...
Co-op rolls out Aspect solution
Co-op Financial Services has just completed the first phase of a new technology investment at its Manchester and Stockport-based contact centres, covering its debt management, general insurance and retail arms. The financial services provider has chosen to deploy...
Oracle announces big data rack
Oracle has announced the availability of Oracle Big Data Appliance X3-2 Starter Rack and Oracle Big Data Appliance X3-2 In-Rack Expansion. Oracle Big Data Appliance X3-2 Starter Rack enables customers to jumpstart their first big data projects with an optimally sized...
Intel highlights post-PC tech
Intel has announced new technologies and partnerships aimed at transforming how people experience technology from the device to the cloud. The announcements included details on new data centre product lines based on the 22-nanometer (nm) process technology and the new...
Mobile Internet access is European norm
Almost 75% of European adults access the Internet regularly, and more than half of them own two or more connected devices. This is according to Forrester's first benchmark report on the state of consumers and technology for Europe, based on a survey of more than 22...
Good reasons to encrypt data
The leakage of confidential data – whether by accident or malicious design – can have serious consequences for any company, and in the worst cases might even cause a business to collapse, but most companies are not doing anything to safeguard their data. The results...
Smart city blueprint for Accra unveiled
IBM has launched a report entitled A Vision for Smarter Growth: An IBM Smarter Cities Report on Accra, Ghana that highlights how the rapidly emerging West African city should turn to technology to transform its key urban systems. Based on the opinions of local...