Gartner has revealed its top predictions for IT organisations and IT users for 2015 and beyond. Gartner’s top predictions for 2015 begin to examine a shift in the age old relationships between man and machine due to the emergence of digital business.
“For some time now, there has been an ongoing shift in the roles machines play in our everyday lives,” says Daryl Plummer, vice-president and Gartner Fellow. “Compute-based machines are now being used to create an ever expanding variety of experiences that extend human endeavours. Machines are taking on more human characteristics in order to affect a more personalised relationship with human beings and we find ourselves contemplating a near-term future of a world in which machines and humans are co-workers, and possibly even co-dependents.”
* By 2018, digital business will require 50% less business process workers and 500% more key digital business jobs, compared with traditional models.
* By 2017, a significant disruptive digital business will be launched that was conceived by a computer algorithm.
* By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialised services.
* By 2020, developed world life expectancy will increase by 0,5 years due to widespread adoption of wireless health monitoring technology.
* By year-end 2016, more than $2-billion in online shopping will be performed exclusively by mobile digital assistants.
* By 2017, US customers’ mobile engagement behavior will drive mobile commerce revenue in the US to 50% of US digital commerce revenue.
* By 2017, 70 per cent of successful digital business models will rely on deliberately unstable processes designed to shift as customer needs shift.
* By 2017, 50% of consumer product investments will be redirected to customer experience innovations.
* By 2017, nearly 20% of durable goods e-tailers will use 3D printing (3DP) to create personalised product offerings.
* By 2020, retail businesses that utilise targeted messaging in combination with internal positioning systems (IPS) will see a 5% increase in sales.
