Firms miss on customer interaction
Worldwide, companies wish to improve their interaction with customers, but many are at a loss about how to do it. Oracle has announced the results of its Global Insights on Succeeding in the Customer Experience Era report, a global survey of 1 342 senior-level...Hybrid apps come of age
With enterprises under extreme pressure from management and employees to develop and deploy mobile applications to accommodate mobile work styles and increase customer engagement, Gartner predicts that more than 50% of mobile apps deployed by 2016 will be hybrid. ...Modest growth for retail banking spend
Retail banks across the globe will see IT spending grow 3,4%, reaching $118,6-billion in 2013, as CIOs focus on customer satisfaction and revenue growth. This is according to global industry analysts Ovum, which finds that European banks are lagging behind their North...Free fibre infrastructure for landlords
Local open-access fibre infrastructure provider, Conduct Telecommunications, will at no cost to the landlord connect business premises to the country’s backbone fibre infrastructure. The company plans to expand its current footprint to 100 business precincts across...